An app that has been out for LESS THAN A WEEK has customer support agents that are instructed to advise users assuredly and definitely, “there’s nothing wrong with the app.” 😂 I then called him an ugly name, which admittedly I’m not proud of, before hanging up, but he undoubtedly deserved it. Told me to clear SAFARI cache 😂 Called phone agent, within a second of explaining my situation and the remedies I’ve attempted, he assuredly said “there’s nothing wrong with the app” like it wasn’t even a remote possibility, 😂😂 rushing me off the line. I have tried every single remedy: uninstalling & reinstalling app, using FIVE different internet networks, using different card, toggling “save card” option, among others. As soon as I input all my card info, it always just freezes and the “Accept & Pay” button doesn’t work. Why is there no option to add a payment option outside of making an actual purchase? I cannot input credit card info on the final payment screen. Non-Functional App, Incompetent Phone Agentss Long Press Shortcut: Long press on the app icon for a shortcut to show your tickets right away.Saved Trips: Save all your favorite trips/trains for quick and easy access.Trip Sharing: Send your trip details to friends and family.Station Information: Check upcoming departures, elevator and escalator status, and ticket office hours.Chat: Text with customer service without leaving the app.Alerts: Service alerts straight from the source, presented in the context of your trip.Realtime Seat Availability: See the list of cars on your train and how full each one is for the best chance of snagging a seat.Realtime Train Tracking: See exactly where each train in your trip is, check when it will arrive, and follow it throughout your trip.Trip Planning: Check schedules, view track assignments, and see how full trains usually are.In-App Tickets: Our biggest request! Securely buy and use Long Island Rail Road and Metro-North Railroad (East of Hudson only) tickets in the same app you use to plan your trip.Whether you’re new to the system or a daily commuter, make your trips as seamless as possible with:

You can now plan railroad trips and buy tickets all in one place without having to switch between apps. The official app of the Long Island Rail Road and Metro-North Railroad brings TrainTime to MTA eTix.

Metro north times